Getting Started with Yousend: Your Complete Guide

This comprehensive guide walks you through everything you need to know to get started with Yousend, from download to your first successful transfer.

Step 1: Download the Yousend App

Getting the official Yousend app is your first step toward hassle-free money transfers. We’re available on both major mobile platforms, App Store and Google Play Store.

For iPhone Users:

1. Open the App Store on your iPhone
2. Search for “Yousend”
3. Look for the official Yousend app (check for our verified badge)
4. Tap Get or the download icon (cloud with arrow)
5. Use Face ID, Touch ID, or your Apple password to confirm the download
6. Wait for automatic installation to complete

For Android Users:

1. Open the Google Play Store
2. Search for “Yousend”
3. Verify it’s the official app from Yousend
4. Tap Install
5. Accept the basic permissions when prompted
6. The app will install automatically

Step 2: Create Your Yousend Account

Once you’ve downloaded the app, creating your account takes just a few minutes. We’ve streamlined this process to get you transferring money as quickly as possible while maintaining the security standards you deserve.

Account Creation Process:

1. Open the Yousend app on your device
2. Click “Create an account” – you’ll find this button prominently displayed on your welcome screen
3. Enter your essential information:
   • Full name (exactly as it appears on your ID documents)
   • Email address (make sure it’s current – we’ll send important updates here)
   • Phone number (include your country code)
4. Create a strong password following these security requirements:
   • At least 8 characters long
   • Mix of uppercase and lowercase letters
   • Include numbers
   • Add symbols for extra security
5. Verify your email address: Check your inbox for our verification code and enter it in the app
6. Log in and proceed to identity verification

Important: Use an email address you check regularly. This is how we’ll communicate important updates about your transfers and account security.

Step 3: Verify Your Account

We’ve designed our verification process to be as smooth as possible while meeting all regulatory requirements for your protection.

The Verification Process:

1. Open the Yousend app and tap the “Verify Account” button
2. Select your country of residence from the dropdown menu
3. Choose the country where your ID document was issued (this can be different from your residence)
4. Select your ID type from the available options (passport, driver’s license, national ID, etc.)
5. Take a photo of your document using your phone’s built-in camera

What Happens After Verification?

Once you submit your verification documents, our security team reviews them promptly. Here’s what you can expect:

• Immediate confirmation that we’ve received your documents
• Processing time typically takes 15-30 minutes during business hours
• Notification via email and app when verification is complete
• Full access to all Yousend features once approved

Your Account Is Ready!

Congratulations! You’re now part of the Yousend family and ready to make your first money transfer. With your verified account, you can:

• Send money to family and friends across our supported countries
• Enjoy consistently better exchange rates than competitors
• Experience transfers that complete in minutes, not hours or days
• Access our multi-currency wallet for managing different currencies
• Benefit from complete transparency with no hidden fees